Return & Refund Policy

At Val-Kyrie, customer satisfaction is our priority. We are committed to delivering products of the highest quality. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of health and nutritional supplements, we do not accept returns or exchanges for products once they have been delivered, except in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • The product was missing from your order.

To be eligible for a replacement or refund, you must notify us within 48 hours of receiving your order.

2. Conditions for Replacement or Refund

To process your request, the following conditions must be met:

  • The product must be unused and in its original condition.

  • The original packaging, seals, labels, and accessories (if any) must remain intact.

  • Clear photos or videos of the product and packaging must be provided.

  • Proof of purchase or order confirmation must be shared.

Failure to meet these conditions may result in the request being declined.

3. Non-Returnable Items

The following products are not eligible for return or refund:

  • Opened or used products.

  • Products with broken or removed safety seals.

  • Products damaged due to improper handling or storage after delivery.

  • Products purchased during clearance or promotional sales (unless damaged or incorrect).

  • Requests made after the specified reporting period.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photographs or an unboxing video showing the issue

  • A brief description of the problem

Once verified, we may offer:

  • A replacement product, or

  • A refund, depending on the nature of the issue and product availability.

5. Refund Process

If your refund request is approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.

  • Shipping charges, if applicable, are generally non-refundable unless the error occurred on our part.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

7. Replacement Policy

Where applicable, replacements will be shipped after verification of the reported issue.

If the same product is unavailable, we may offer:

  • A suitable replacement of equal value, or

  • A refund, at our discretion.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Val-Kyrie is not responsible for delivery failures or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.

9. Force Majeure

Val-Kyrie shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Strikes

  • Transportation disruptions

  • Courier service delays

10. Contact Us

For any return, replacement, cancellation, or refund-related queries, please contact us:

Brand: Val-Kyrie

Email: Nutrition.Valkyrie@gmail.com

Our support team will review your request and respond as quickly as possible.